Frequently Asked Questions
Lalique online store
How to purchase on the Lalique online store?
As soon as you have selected your items, added them to the shopping bag by clicking the button "Add to shopping bag" and completed your order by clicking the button "Checkout" on the shopping bag page. The purchasing process unfolds in 4 steps:
- Step 1: Enter the email address to be used for tracking your purchase. In case you have already used the e-mail address, your personal password will be required.
- Step 2: Enter your billing and delivery addresses. Please note that your billing address must match the address on your credit card statement.
- Step 3: Enter your payment details. Lalique accepts the following charge cards and credit cards: American Express®, MasterCard®, Visa® and Discover®.
- Step 4: Following the confirmation of your order, you can create a Lalique personal account by following the instructions.
It is impossible for me to finalize my order on the Lalique online store, what can I do?
You are having trouble to place your order on the Lalique online store, an advisor is at your disposal. Please contact our customer service by phone at 1.888.488.2580 (Monday to Friday from 9am to 5pm (Eastern Standard Time)).
Which payment methods are accepted on the Lalique online store?
On Lalique online store, payments are accepted via American Express®, MasterCard®, Visa® and Discover® charge cards and credit cards. Payments via check and bank transfer are not accepted. You cannot use store credits or gift certificates issued by Lalique boutiques to purchase products offered on the website.
Are payments on Lalique online store secure?
Lalique has implemented security measures to protect your personal information against unauthorized access and use. All financial information you provide on the Lalique online store is stored on a secure site operated by a financial institution chosen by Lalique. Transactions conducted on the Lalique online store are protected by an SSL encrypting system; however, please be aware that no data transmission over the Internet is 100% secure and any information disclosed online can potentially be collected and used by persons other than the intended recipient.
Is it possible to send a gift order?
Yes, it is possible to buy a gift from Lalique online store. When placing your order, you will be able to include a personal message. This personal message will be printed on a Lalique headed paper, put in an envelope and attached to your order.
What are the delivery costs for an order placed on the Lalique online store?
As part of the ordering procedure, you will be asked to select your preferred shipment method. Delivery costs vary depending on the value of your order and the shipment method you select:
Total order value Ground 2nd Day Overnight PM Overnight AM $1-$100 $15 $30 $50 $60 $101-$500 $15 $35 $65 $75 $501-$1000 $25 $50 $75 $85 $1,001-$2,500 $35 $75 $100 $110 $2,501-$5,000 $45 $125 $175 $185 $5,001-$10,000 $60 $200 $250 $260 $10,001 and over $75 $250 $350 $360
What is the delivery time for an order placed on the Lalique online store?
As part of the ordering procedure, you will be asked to select your preferred shipment method. Delivery time varies depending on the shipment method you select:
- Ground: allow between three (3) to seven (7) business days between the date of your order and your date of delivery.
- 2-Day: your order must reach Lalique before 1 p.m. (Eastern Standard Time). It will be delivered within two (2) business days. Please contact our customer service department to confirm this option.
- Overnight: your order must reach Lalique before 1 p.m. (Eastern Standard Time). It will be delivered the following business day. This overnight option is not available for addresses in Hawaii and Alaska. Please contact our customer service department to confirm this option.
We will inform you of the shipping costs for the shipment method you will have selected in the order summary displayed on the website before you confirm your order. This amount will be payable by you in addition to the purchase price, including all applicable taxes, of the products ordered.
My order has not been delivered, how to know the status of my order?
You want to be kept informed of the progress of your order; we invite you to contact us through our contact form. For your claim to be valid, you must notify Lalique’s customer service not later than thirty (30) calendar days following the date of confirmation of shipping your order by Lalique.
How to return an item purchased on Lalique online store?
You are entitled to return any product ordered through the Website within the thirty (30) calendar days following the date of delivery, subject to the following terms and conditions.
Returned merchandise must include the vendor packaging and tags and be in the same condition as when it was received. Lalique will not accept any return if the product shows signs of wear, has been used or is altered in any way from its original condition.
To return a product, please contact Lalique Customer Service at:
- Or 1.888.488.2580 between Monday to Friday from 9am to 5pm (Eastern Standard Time), to receive a Merchandise Return Authorization (MRA) number. You must enclose the original receipt with your return or a copy if you are returning part of your order.
Is it possible to return an item purchased on Lalique online store to a Lalique boutique?
Any Lalique product purchased (or received as a gift) from the Lalique online store may also be exchanged for a different product or for a store credit in any Lalique boutique (i.e., a Lalique North America, Inc. Corporate owned boutique) in the United States within thirty (30) calendar days following the date of delivery, subject to the following terms and conditions:
- Lalique will not accept any return if the product shows signs of wear, has been used or is altered in any way from its original condition.
- You must provide the original receipt along with your return or a copy of the receipt if you are returning part of your order.
- The shipping costs of the delivery of a product purchased on the Lalique online store will not be refunded when you return (for exchange or store credit) the product to a Lalique boutique.
Lalique boutiques do not offer refunds on any products purchased on the Lalique online store. Under no circumstances will it be possible to credit your charge card or credit card.
What is a Lalique account?
Creating a Lalique account allows you to:
- Track your orders online, access your purchase history.
- Manage your personal information.
- Receive exclusive Lalique news.
- Save a selection of your favorite Lalique products.
If you are interested in Lalique account advantages, click on "My Account".
I lost my login password, how to identify myself?
If you have lost your login password, please go "My Account" page and click on "Forgot Password?". Enter your e-mail address, an email will be sent to you allowing you to reset your password.
How to modify your Lalique account?
You have the opportunity to update at any time your Lalique account personal information by logging in to your Lalique account. Do not forget to click on "Update information" to save your modifications.
I am having trouble visiting Lalique website, why?
If you are having trouble when visiting Lalique website, these difficulties are likely to be to the compatibility of your installation. Lalique website is optimized for the latest versions of Mozilla Firefox, Google Chrome and Internet Explorer.
What are the care advices for Lalique crystal items?
We recommend you washing your Lalique crystal items by hand. The crystal is sensitive to thermic shocks. A few simple advices to adopt:
- Use warm water with mild soap, at constant temperature and a soft sponge.
- Do not use metallic pads or scrapping sponges.
- Let your freshly washed items drain and then dry them gently with a soft, non-fluffy towel.
What are the care advices for Lalique crystal glasses?
We recommend washing Lalique crystal glasses by hand. During the washing by hand, make sure you hold each glass by its parison and not by its foot. By turning the glass parison and the glass foot in opposite directions, you could create a twist and break the glass leg.
What are the care advices for Lalique crystal decanters?
We recommend washing Lalique crystal decanters by hand. Avoid letting any wine remain in the decanters, rinse decanters after use with warm water. Also, let all the humidity evaporate by draining the decanter in an upside down position, introducing absorbing paper in the decanter’s neck and not putting back the stopper immediately. If a white veil appears, put a few handfuls of coarse salt and half a liter of distilled vinegar into the decanter, shake energetically before rinsing several times with warm water.
How to choose the correct ring size?
To determine your ring size, we invite you to consult and print the following ring sizing guide: Lalique ring sizer.
Customer Service shop Lalique
In case the FAQ available on our website did not answer your question, we invite you to contact us using our contact form or by phone at 1.888.488.2580 (Monday to Friday from 9am to 5pm (Eastern Standard Time)). Lalique advisors are available to answer all of your questions.
For wholesale inquiries, please contact us via our contact form by selecting the subject "Wholesale".
Lalique High Jewelry and Fine Watchmaking
For further information on Lalique High Jewellery and Lalique Fine Watchmaking, please contact us via our contact form by selecting the subject "Jewellery, High Jewellery and Fine Watchmaking".
For further information on Lalique Art, please contact us via our contact form by selecting the subject "Lalique Art".
For collaboration and specific development inquiries, please contact us via our contact form by selecting the subject "Co-branding".
Partnership (associations, events...)
For partnership inquiries, please contact us via our contact form by selecting the object "Partnership".
Architectural project (interior private residences, restaurants, hotels luxury yachts...)
For architectural project inquiries, please contact us via our contact form by selecting the subject "Interior Design Studio"
For press inquiries, high-resolution images, please contact us via our contact form by selecting the subject "Press and media relations".
For further information on Lalique Museum (visits, schedules, exhibitions...), we invite you to visit the official website of the museum: www.musee-lalique.com.
For job applications, please contact us via our contact form by selecting the object "Career".